Please read the following carefully to understand our views and practices regarding your personal information.
Who are we?
What personal information do we collect from you and how do we collect that information?
The types of personal information we may collect, and hold vary depending on the nature of our interaction with you and may include:
- identifying and contact information such as your name, postal and email address, telephone number, gender, date of birth and title;
- payment information;
- information ascertained about you from social media such as your profile picture, likes, location and friend list;
- geo-location details when using one of our mobile applications; and
- product preferences and other information.
We may collect your personal information in a number of ways including when you:
- visit our website and register an account with us and/or purchase products through our website and/or undertake a live consultation;
- correspond with us across any of our channels (e.g. messaging platforms such as text message, live chat and WhatsApp, social media and email).
We typically collect your personal information directly from you. On some occasions, we may collect your personal information from third parties such as payment platform providers.
How do we use your personal information?
Why we process your information: To provide you with information about our products and services.
How we use your information for this purpose: We process your order history to develop, market, sell or otherwise provide products, services or information to you.
We also process your name and contact details to provide you with copies of our newsletter and information about our products, offers, and partnerships, contact you regarding service related matters, and provide you with other marketing or promotional information where we are permitted to do so in accordance with applicable laws or if you have provided consent for us to do so. We also process this information to ensure that we do not contact you for direct marketing purposes if you have asked us not to.
Based on the following justification: Using your personal information in this way is necessary for us to perform our contractual obligations to you. It is also in our legitimate interests to provide you with the best possible customer experience online.
Why we process your information: To process your payments and protect you against fraudulent transactions.
How we use your information for this purpose: We process your personal information including your payment details (credit card, debit card and/or other payment details) to fulfil your purchase orders for our products, services and/or gift cards.
We also process this information to keep your payment details safe and protect you against fraudulent transactions. We process details of your device when you shop on our website to enable us to detect any fraudulent transactions or suspicious purchasing activity.
Based on the following justification: It is in our legitimate interests to process personal information to keep payments secure and necessary for the performance of our contract with you. Providing us with certain personal information is voluntary but we may not be able to process your order and send you the required order acknowledgement and shipping confirmation e-mails if you do not provide us with certain requested information.
Why we process your information: To provide you with products and services that you have purchased from us.
How we use your information for this purpose: We may need to use your name and contact details to perform our obligations under a contract with you (e.g. where you have purchased a product or service from us).
Based on the following justification: It is necessary for us to process your personal information in this way for us to perform our statutory and/or contractual obligations to you.
Why we process your information: To improve your experience on our website.
How we use your information for this purpose: We process information such as your Le Fleuriste account username and password, IP address, information about your purchases and your other activity on our website to improve our website, including to modify it to your usage, history and preferences and troubleshoot problems.
Based on the following justification: It is in our legitimate interests to ensure we provide you with a seamless online experience.
Why we process your information: To assess the online activities of our website users.
How we use your information for this purpose: We process information collected by our websites automatically and through cookies and other technologies to assess the activities of our users, to measure the interest in and use of our website and communications, and to customise the website and our communications with you. We do this on both an individual basis and in the aggregate. Please see the section titled 'Matters specific to the Internet' for more detail.
Why we process your information: To update your account, understand and analyse our sales, your needs (i.e. why you select certain products) and preferences.
How we use your information for this purpose: We may use your personal information to conduct internal administrative activities, analytics, planning and product development. If you have a customer account, we may also collect information about the products you browse online or purchase, where you purchased the products from and other information relevant to your customer relationship with Le Fleuriste. We use this information for our internal demographic insights into our customers, to offer you an enhanced service according to your preferences, including by identifying relevant products, services and events which may be of interest to you, and to personalise your experience with Le Fleuriste.
Together with non-personal information, we may also use this information for our internal marketing analysis and demographic studies, to analyse, profile and monitor customer patterns so we can consistently improve our products. This means that we can offer more personalised and integrated shopping and interactive experiences to our customers across all our channels.
Based on the following justification: It is in our legitimate interests to process personal information to analyse develop, enhance, market and provide products and services to you.
Why we process your information: To understand your preferences based on information included in your Le Fleuriste profile (completed online, in-store or at one of our counters) or in other communications you send to Le Fleuriste.
How we use your information for this purpose: We process your information in this way to better understand you, to maintain, update and service your account with us.
This processing also allows us to conduct internal administrative activities, research, analytics, planning and project development.
Based on the following justification: It is in our legitimate interests to process personal information so that we can better provide our products to you.
Why we process your information: To process exchanges or returns.
How we use your information for this purpose: We process your personal information to perform our obligations under our contract with you.
Based on the following justification: It is necessary for us to process your personal information to fulfil our statutory and/or contractual obligations to you.
Why we process your information: To respond to requests or complaints.
How we use your information for this purpose: If you contact Le Fleuriste by live chat from our site, by email or phone, or in person at a store or counter, Le Fleuriste will collect your personal information and use this to identify you as a customer, help with your query, process your order, process payments, deliver products and services, update our records and to generally manage your account with us under our terms with you.
Based on the following justification: It is necessary for us to process your personal information to fulfil our statutory and/or contractual obligations to you.
Why we process your information: To ensure the security and integrity of Le Fleuriste resources, including the website.
How we use your information for this purpose: Le Fleuriste will process personal information to assess and enhance the security and reliability of our remote and electronic resources, including analysis of information collected during technological development, and program enhancements.
Based on the following justification: It is in our legitimate interests to process your personal information in an effort to provide safe, reliable access to our goods and services.
Do we use your personal information for direct marketing?
We will only use your personal information with your consent to send you marketing materials by email, text, WhatsApp or post, depending on your marketing preferences. Our marketing communications may include the products, services and other offers of Le Fleuriste or of third parties who have a relationship with us.
You can opt out of receiving direct marketing from us at any time by contacting us as described below. When we send you direct marketing communications by email or other electronic means, we'll always give you the option to unsubscribe in the message itself.
With which third parties do we share your personal information?
Your personal information is intended for Le Fleuriste but may be shared with third parties in certain circumstances:
Our service providers: We use other companies, agents and contractors to perform services on our behalf or to assist us with the provision of the Le Fleuriste products to you. We may share personal information with such service providers including the following:
- infrastructure and IT service providers, including for email archiving, mailing, online messaging, payment/billing, booking/appointment systems, IT support desk and cloud-based services;
- advertising partners, including digital advertising partners such as social media sites and Google;
- marketing, advertising and communications agencies and information services companies;
- transportation and logistics providers;
- external auditors and advisers; and
- other parties to whom we are authorised or required by law to disclose information.
While providing such services, these service providers may have access to your personal information. Some of these service providers may be located abroad as discussed in the section titled 'Where do we transfer your personal information?'.
Third parties permitted by law: In certain circumstances, we may be required to disclose or share your personal information to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities).
We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our contracts or protect your rights or those of the public.
Le Fleuriste will not sell your personal information to third parties for monetary compensation but may share your information with affiliated companies and contractors to better serve you by, for instance, tailoring your online experiences and customizing the products and services you are offered.
Please note our website may, from time to time, contain links to and from the websites of our partners or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your personal information. This is the same for your use of social media sites. You should check the privacy policies of third-party websites before you submit any personal information to them.
What are your rights in relation to your personal information?
You have the following rights available to you in respect of the personal information we hold about you:
Access. You have the right to request a copy of the personal information we are processing about you, as well as other supplementary information. For your own privacy and security, at our discretion we may require you to prove your identity before providing the requested information.
Rectification. You have the right to request that incomplete or inaccurate personal information that we process about you be rectified.
Deletion. In some jurisdictions in which we operate, you have the right to request that we delete personal information that we process about you, except we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims.
Restriction. In some jurisdictions in which we operate, you have the right to restrict our processing of your personal information in certain circumstances including where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
Portability. In some jurisdictions in which we operate, you have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data based on your consent or to perform a contract with you.
Objection. In some jurisdictions in which we operate, where the legal justification for our processing of your personal information is our legitimate interest, including the profiling we undertake to send you personalised offers, product recommendations and similar content, you have the right to object to such processing on grounds relating to your situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim. You also have the right to object to processing of your personal data for direct marketing purposes.
Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge.
This includes cases where you wish to opt out from marketing messages that you receive from us.
You can make a request to exercise any of these rights in relation to your personal information by sending the request to firstname.lastname@example.org.
Le Fleuriste will generally provide you with access to your personal information if practicable and will take reasonable steps to amend any of your personal information which is inaccurate or out of date. In some circumstances and in accordance with applicable privacy laws, we may not permit you access to your personal information, or may refuse to correct your personal information, in which case we will provide you reasons for this decision. Please note that where you have withdrawn your consent to our collection, use and disclosure of your personal information at any time (subject to contractual and legal restrictions and reasonable notice) or do not provide us with the personal information we request of you, we may be unable to provide you the products or services you have requested or contact you in the future.
How do we protect your personal information?
While we endeavour to protect our systems, website, operations and information against unauthorised access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be safe from intrusion by others, such as hackers.
Le Fleuriste takes reasonable steps to:
- a) make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date;
- b) protect the personal information that we hold from misuse and loss and from unauthorised access, modification or disclosure; and
- c) where permitted by law, destroy or permanently anonymise personal information that is no longer needed by Le Fleuriste.
Le Fleuriste's credit card transactions are fulfilled by an authorised banking institution. When collecting credit card information for online purchases, Le Fleuriste offers secured server transactions that encrypt your information in transit to help prevent others from accessing it. Personal information is stored on servers that are protected by appropriate safeguards and will be accessible by authorised employees and agents who require access relating to their responsibilities. Your credit card details are encrypted and then removed from our system once your order has been dispatched.
We don't usually collect unsolicited personal information. In the event we receive unsolicited personal information, we will determine if it would have been permissible to collect that personal information if it had been solicited. If we determine that collection would not have been permissible, to the extent permitted by law, we will destroy or anonymise that personal information as soon as practicable.
Le Fleuriste will generally provide individuals with the option of not identifying themselves when entering into transactions when it is lawful and practicable to do so. However, on many occasion, we will not be able to do this. For example, we will need your address to deliver any products purchased through our website.
How long do we keep your personal information?
We will only retain your personal information to the extent permitted by applicable laws and regulations. When we no longer need to use personal information, including for any contractual, legal, or regulatory requirement, we will remove it from our systems and records and/or take steps to anonymise it so that you can no longer be identified from it.
How can you contact us?