SHIPPING

Shipping Information

Processing and Delivery Time 

All of your orders are handpicked and arranged with love by our florists, it will normally take us 3-4 working days to process and dispatch. You will receive an email once your order is confirmed and dispatched. Please note that some products required a longer processing time. 

Shipping duration varies depending on your shipping destination and an estimation will be provided at the check-out. Please note that the estimations are provided by the couriers and in no way are we responsible in any delay of the shipments from the provided time-frame. 

For any special occasions or holidays, we suggest you to place your order earlier to avoid any late deliveries.

 

Domestic Delivery

Same-day/ Next-day Delivery 

Same-day or next-day delivery are available for selected products at a rush charge. The cut-off time for same-day delivery is 14:00, all orders placed after the cut-off time will be processed as next-day delivery and delivered on the day after. If you wish to opt for same-day or next-day delivery, please  select the corresponding delivery option at check-out.

 

Scheduled Delivery

Delivery scheduling is available for Domestic Delivery ONLY (Hong Kong) for selected products only, please choose your delivery date in the product page for each product before checking out. The earliest available delivery date will be indicated on the calendar, please note that different products might have different delivery dates available. If you can't see a calendar on the product page, your product is not available for Scheduled Delivery services. 

If you do not indicate a preferred date, we will dispatch your order in our regular processing time (3-4 working days). 

 

Hand-Delivery

To ensure you receive your arrangements on time and at its best condition, hand-delivery will be used for most scheduled and larger arrangements. There might not be a tracking number provided for such deliveries. For orders that opt for same-day/ next-day delivery, hand-delivery will also be used to ensure your order arriving on time. 

 

Delivery by Courier

For orders of our smaller arrangements or products that do not allow scheduling, a courier will be used for your delivery and a tracking number will be provided once your order is dispatched. Your order will arrive in 1-2 business days, tracking number will be provided via email notification. 

   

International Delivery

All arrangements are eligible to ship outside Hong Kong to the countries listed below. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that we are not responsible for any delays caused by customs processing. We do not deliver to PO boxes, APO/FPO addresses. 

 

Australia

Austria

Belgium

Canada

China

Croatia

Denmark

France

Germany

India

Indonesia

Japan

Macao

Malaysia

Netherlands

New Zealand

Norway

Philippines

Singapore

South Korea

Spain

Taiwan

Thailand

United Arab Emirates

United Kingdom

United States

Vietnam

 

*Please note that all orders delivering to China, South Korea and Taiwan via EXPRESS DELIVERY must input consignee ID and full name (as per required by courier) in the notes at checkout to ensure a successful dispatch. 

 

Shipping Providers and Options

All International orders will be shipped by SF express (Express Delivery) or HK Post (Standard Delivery -- delivery will be handled by your local postal services). Please note that some shipping options may not be available for certain countries. 

 

Delivery Time and Fees

Delivery time varies based on the country you are located in, the estimated time and shipping fee will be listed at checkout. Please note that the shipping duration are provided by the courier as an estimation, and in no way are we responsible for any shipping delays after the dispatch. 

 

International Duties and Taxes

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value.

All fees must be paid by the parcel recipient. By placing an order, you authorize Le Fleuriste to import your product on your behalf and agree to Le Fleuriste delegating the import of your products to a third party. Le Fleuriste will not be responsible for any delays caused by custom processing nor any fees related to customs/ duties. 

 

Do You Provide Free Shipping?

Free shipping is provided for orders above USD 40 delivering to Hong Kong, China, Macao, Malaysia, Singapore, Taiwan and Thailand.

 

What Will be Included in My Delivery?

Each arrangement in your order will come with a personal gift card and a product care card. For International orders, your arrangement will be shipped in our shipping box, should you wish a box without logo, please add a note at checkout. 

If you have opted for the gift-wrapping option, all your products will be wrapped in a gift box, with a gift bag on the side as an extra gifting option. 

 

Additional Information & Fraud Verification

Some orders may require additional processing time in the case of identity verification. As we use a Third-Party Verification system, we have to wait until clearance is received before dispatching an order that had been flagged. Our team will notify the customer who's order has been flagged via email.