SHIPPING

Shipping Information

 

Same-day/ Next-day Delivery (Domestic)

Same-day or next-day delivery are available for selected products at a rush charge. The cut-off time for same-day delivery is 14:00, all orders placed after the cut-off time will be processed as next-day delivery and delivered on the day after. If you wish to opt for same-day or next-day delivery, please  select the corresponding delivery option at check-out.



Processing and Delivery Time 

All of your orders are handpicked and arranged with love by our florists, it will normally take us 3-4 working days to process and dispatch. You will receive an email once your order is confirmed and dispatched. Your order will arrive in 1-2 business days (for domestic order) after the dispatch. Please note that some products required a longer processing time. For any special occasions or holidays, we suggest you to place your order earlier to avoid any late deliveries. 

 

Scheduled Delivery

*As of the situation of COVID-19, we now only provide delivery scheduling for orders of our Small Square, Ombré, Lé Mini and Custom collections. 

Delivery scheduling is available for domestic delivery ONLY (Hong Kong) for selected products, please choose your delivery date in the product page for each product before checking out. The earliest available delivery date will be indicated on the calendar, please note that different products might have different delivery dates.

If you do not indicate a preferred date, we will dispatch your order in our usual processing time. 

 

Domestic Delivery

  

Hand-Delivery

To ensure you receive your arrangements at its best condition, hand-delivery will be used for larger arrangements (Small Square, Ombré, Lé Mini and Custom collections), there will be no tracking number provided.

 

Delivery by Courier

For orders of our smaller arrangements, a courier will be used for your delivery, a tracking number will be provided once your order is dispatched. Your order will arrive in 1-2 business days

 

 

Do You Provide Free Shipping?

Free standard shipping is provided for ALL orders in Hong Kong and Macau deliveries.

 

What Will be Included in My Delivery?

Each arrangement in your order will come with a gift card and a product care card. 

  

Where Do We Ship?

We are currently shipping only within Hong Kong (including outlying islands) for our 4x4 arrangement, and Asia for our La Petite arrangement. Corresponding international shipping rates and shipping time will be shown at checkout. 

Below are the countries we are currently shipping our La Petite arrangement to:

China

Indonesia

Japan

Macau

Malaysia

Singapore

South Korea

Taiwan

Thailand

Vietnam

 

Additional Information & Fraud Verification

Some orders may require additional processing time in the case of identity verification. As we use a Third-Party Verification system, we have to wait until clearance is received before dispatching an order that had been flagged. Our team will notify the customer who's order has been flagged via email.