Frequently Asked Questions
What are eternal roses?
Our eternal roses are real roses, all hand-picked with care. The roses are first dehydrated and treated with organic solvent preservatives to ensure longevity and to preserve its texture and freshness. Then, the roses are dyed into different colors, from the common red color to rainbow or metallic. These eternal roses are no different from real roses, except they last much longer and do not need much maintenance. Our eternal roses come in a luxurious keepsake box to keep it neat and glamorous on your hands or in a room, as a gift or as a token of lifestyle.
Where are your roses from?
All of our roses are from Ecuador, Japan, and Yunnan, all are renowned for the exquisite quality of flowers. Depending on the seasons, we hand-picked only the best roses to deliver. All our eternal roses have graded A grade in terms of size, quality, and aestivation (petal-arrangement).
How long will my roses last?
Our eternal roses last 1-3 years with proper care.
How do I care for my eternal roses?
Unlike normal roses, you do not need much maintenance for eternal roses. Simply keep your roses away from water or direct sunlight. You can learn more about how to care for your eternal roses.
Can I take the roses out of the box?
No, all of our eternal roses are sealed into the box in order to maintain their longevity. As eternal roses are extremely delicate and fragile, leaving them inside the box avoids any kind of damages. The roses are meant to stay in the box for its beautiful arrangement and health.
Why does some of the petals look semi-transparent?
This does not usually occur but will happen when the environment is too humid (when the humidity is above 75%). Try placing some desiccant on top of the roses or using a dehumidifier, the petals will look beautiful as it should be again.
Why does the color of my roses fade?
As all of the colors of eternal roses are dyed, it is possible to experience color fade when it is placed near the sunlight.
Where do you ship?
For now, we only provide shipping to Hong Kong, but currently our La Petite arrangement is available for worldwide shipping! We will be expanding our shipping location to worldwide for all of our arrangements soon, be sure to subscribe to our newsletter to be the first one to know!
Our La Petite arrangement is now available to be shipped to the following countries:
For more shipping information, please view our shipping policy.
What are the options for domestic delivery?
For domestic delivery, we provide hand-delivery or delivery by courier. You may also schedule your delivery date for standard delivery. For more information in domestic delivery, please view our shipping policy.
Do you accept returns?
Unfortunately, we do not accept any returns. Orders cannot be canceled either, but amendments with your orders are allowed within 24 hours of placing an order.If you have any comments or questions with your order, please contact us at email@example.com, our customer service team will be more than happy to assist you.